Moja77 Frequently Asked Questions

Yes, moja77 is a completely legal and licensed platform. We're regulated by international gaming authorities and use 256-bit SSL encryption to protect all your personal and financial information. Fair play and responsible gaming are our priorities.

Thousands of games are available on Moja77 including sports betting (cricket, football, tennis, etc.), live casino (roulette, blackjack, baccarat), slot games (classic and video slots), table games, card games, and specialty games. New games added regularly.

Yes, moja77 is completely mobile-friendly. You can play via mobile browser on the website or download the Android and iOS apps. All features are available on the mobile app and you can play from anywhere.

You must be 18+ to register. Required information: valid email address, mobile number, full name, and date of birth. Later, for account verification, you'll need national ID or passport and proof of address.

Click the "Forgot Password?" link on the login page. Enter your registered email or mobile number. You'll receive a password reset link. Click the link to set a new password and log in again.

No, each person can only create one Moja77 account. Creating multiple accounts violates our terms and conditions and may result in all accounts being suspended or closed and winnings being forfeited.

Account verification is necessary for your security and ours. It prevents fraud, stops money laundering, and keeps your account secure. Withdrawals from verified accounts are processed faster and you get higher limits.

Minimum deposit usually starts from BDT 500, but may vary by payment method. Maximum deposit limit depends on your account level and payment method. VIP members get higher limits.

Most deposits are processed instantly. Mobile banking and e-wallets are typically credited within 1-5 minutes. Bank transfers may take 1-24 hours. If it takes longer than 24 hours, contact the support team.

Log in to your account, go to the "Withdrawal" section, choose your preferred payment method, enter the amount, and confirm. Withdrawals are processed quickly if your account is verified. Money usually arrives within 1-48 hours.

Minimum withdrawal is usually BDT 1000. Most withdrawal methods have no fee, but some payment providers may charge a small fee. The first 2-3 withdrawals per month are usually free. See details in your account.

New members receive a welcome bonus on their first deposit. Register, verify your account, and make your first deposit. The bonus will be credited automatically. A promo code may be required in some cases. Read the terms and conditions.

Wagering requirement means how many times you need to bet bonus money before you can withdraw it. For example, BDT 1000 bonus with 30x wagering means you need to bet a total of BDT 30,000. Each bonus has its own terms.

Yes, most bonuses have an expiry period, typically 7-30 days. Wagering requirements must be met within this time. Once expired, unused bonuses and winnings are forfeited. Check your bonus status in your account.

Minimum bet is usually BDT 50-100, but depends on the game and market. Maximum bet limit is based on the event, market, and your account level. High-rollers and VIP members get higher limits. Specific limits are shown in the bet slip.

Live betting or in-play betting means placing bets in real-time while the game is in progress. Odds change continuously based on the game situation. You can bet while watching the match and view live streaming and statistics. It provides a more exciting experience.

Once a bet is confirmed, it usually cannot be canceled or changed. So check all details carefully before placing a bet. In some special cases, if a cash-out option is available, you can settle part or all of your bet before the match ends.

Winnings are automatically credited to your account as soon as the event ends, usually within minutes. Some complex bets may take a bit longer for result verification. You can check your bet history and balance in your account.

Keep your browser and operating system updated. Check that JavaScript and cookies are enabled. If using the mobile app, download the latest version. Make sure you have sufficient internet speed. If the problem continues, take a screenshot and send it to support.

Close and restart the app. Clear app cache (Settings > Apps > Moja77 > Clear Cache). Check if the latest version is installed. Restart your device. Make sure you have sufficient storage space. If the problem persists, uninstall and reinstall the app.

Our 24/7 customer support team is available through various channels: live chat (fastest), email ([email protected]), and hotline number. Find live chat at the bottom right of the site and app. The support team assists in both Bangla and English.